So… if reports, case studies and even emails qualify as technical writing, what’s the difference from business writing? It is a staple in the IT, tech manufacturing, engineering, construction, biotech, medical, energy, insurance and finance industries, to name a few. Tech writing can be found in most industries. This could be a technical report, white paper, case study, and even emails and press releases. At the same time, the definition has expanded to include any document or content that contains technical information. It now comes in all shapes and forms including FAQs, video tutorials and chatbots. Today, technical writing includes far more than instruction manuals – perhaps because traditional manuals are not always user-friendly. And reversely, instructions that don’t work can have a terrible effect on a brand’s reputation and customer relations. Well-written instructions will take you effortlessly through the task so that you can save your head from concussion. Perhaps you search for something like “how to make the frigging background transparent in Photoshop” and end up on Adobe’s help pages. ![]() This is where you turn when a device or computer program is driving you nuts because you can’t work out how to use it properly. The first thing many of us think of when we hear “technical writing” is support documentation, like instruction manuals and help files for software programs. Even a recipe with step-by-step instructions that shows you how to bake a cake to perfection. Generally speaking, anything that explains how something works is a kind of technical writing. On a high level, technical writing is often defined as “ simplifying the complex”.
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